WINTER 2020-2021
Special conditions COVID-19


Following the government's decision to close Valmeinier ski slopes and ski area,
we are obliged to keep the residence closed until March 5, 2021.
We regret that we will have to cancel all stays from December 19, 2020 to March 4, 2021 included .
Guests having booked during this period can either cancel their stay and be fully refunded,
or postpone their stay for the rest of the season, i.e. between March 5, 2021 and April 17, 2021, subject to availability.


1- Special booking and cancellation conditions

RESERVATION REQUIREMENTS :

Cancellation free of charge up to February 28th 2021.

Free file fees.

1 € deposit to pay.

Deduction of the amount of the stay 15 days before the date of arrival.

In case of closure of the residence for exceptional reasons, immediate refund of the paid amount.

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CANCELLATION CONDITIONS :

FREE CANCELLATION up to February 28th 2021.

Between 14 and 8 days before arrival: 75% of the net amount of the accommodation.

Between 7 and 0 days before arrival: 100% of the net amount for the accommodation.

ANNEXES SERVICES

The pool of the residence will be open except against regulatory indication. Its opening hours and conditions of access will be adapted to the sanitary standards in force...

Our masseuse will ensure its services by respecting the sanitary gestures..

The services Fitness, Sauna/Hammam and Presentation of the board games are not guaranteed at this time...If necessary their access will also be adapted to the regulatory health standards.

The health of our customers and employees is our priority. As such, we may modify the conditions of use at any time, limit access or cancel its services.


2- Health measures

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Within the context of the COVID-19 pandemic, our establishment has put in place all the measures necessary to welcome you in the best sanitary conditions.



Cleaning and disinfection of all apartments after each departure.

Regular disinfection of common areas.

Wearing of the mask by our teams in contact with customers.

Plexiglas installation at the reception and respect of barrier gestures.

Regular ventilation of common spaces.

Raising awareness and informing staff and clients.

We remind you that the practice of wintersports is an outdoor activity, where the equipment (gloves, skis, poles...) favors the respect of barrier gestures.